How human centred design is transforming hospitality, offices and public spaces

Dubbed the Age of the Individual by Oracle, our technology-driven society has sparked a profound shift in consumer expectations, where tailored experiences are motivated by our individual acute awareness for our personal wellbeing, inclusivity, comfort, belonging and purpose, thus driving our overall happiness.

Human centred design is transforming the design and interior fitout industry, in response to the demands of individuals to have their personal comfort needs met. A once brand or company dominated experience is now being replaced with an experience that addresses both company and individual. The desire to emanate happiness is now overwhelmingly driving the industry.

As we navigate the post-COVID era, our expectations for office environments have evolved. We now desire workplaces that provide a level of comfort and familiarity comparable to our homes. The fight is on by CEOs of global businesses to ‘earn the commute’ back. With a profound sense of appreciation for their personal wellbeing and awareness that their environment impacts their happiness, workers are now demanding a deep need for home comforts in order to return to the hybrid workspace.

Reflecting the broader cultural landscape, our society now yearns for public spaces that embody our identity and provide a sense of belonging. Simultaneously, an exemplary manifestation of these expectations can be observed in the realm of hospitality, particularly in restaurants.

Modern diners seek more than just sustenance; they crave a positive immersive dining experience that reflects current trends, proffers delectable cuisine, and envelops them in a personalised journey encompassing ambiance and culinary offerings, thereby, delivering on their happiness radar.

Shifting expectations emphasise the need for personalised experiences and adaptable designs, as hospitality and office environments strive to mirror who we are and where we live in the pursuit of overall happiness.

Webinar: How happiness is the new driving force behind human centred design in hospitality, office & public spaces

This presentation explores three significant trends in the design and interior fitout industry that have emerged from the global pursuit of happiness through customisation, with a particular focus on the role of bespoke flooring:

1. Enhancing the hospitality industry's experience through tailor-made fitouts.

2. Transformation through personalised office spaces.

3. By incorporating bespoke finishes, public spaces gracefully intertwine the narratives of history, society, culture, and the unique geography of their location.

Webinar access: 

Australia: Watch webinar via partner Archify and claim formal CPD Points.

New Zealand: Watch webinar via partner Teulo and claim formal CPD Points.

CPD Points:

1 Australian Formal CPD Point (Design competency)

10 NZRAB Points (5 design, 5 project management)