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    White paper: getting customer service and requests right with sensing technology

    Gems Sensors & Controls

    A new whitepaper by Gems Sensors & Controls emphasises the importance placed by the company to ensure their customers get the right sensing technology to fit their application.

    Gems Sensors & Controls specialises in the design and manufacture of a broad range of liquid level, flow and pressure switches, solenoid valves, and fluid systems for OEM requirements. Gems maintains three complete manufacturing facilities in North America, Europe, and Asia, along with local sales, engineering and service offices to ensure quick response to all customer requests.

    In addition to being equipped with all the necessary equipment, tooling and infrastructure for world-class manufacturing support, regardless of location, each Gems facility manufactures and tests all products to the same stringent quality standards. Gems’ global OEM customers benefit from this localised component and subassembly manufacturing as it significantly reduces lead times and costs for them.

    The Gems sales team is the common starting point for all customers. Through an elaborate process involving understanding the client’s application, optimising product performance specifications, and applying value analysis/value engineering, the sales team recommends the best-fit solution for the application.

    Read about the entire process in the attached whitepaper.

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