Designed by international studio Hassell, the Australia Post Support Centre isn’t just a workplace, it’s a bold rethink of how one of the nation’s most recognisable institutions connects with its people, its customers and the wider community.

For Hassell, the task was to create something that combined efficiency with humanity. "Australia Post’s new home is a powerful testament to the idea that a workplace can be both incredibly efficient and deeply human," Principal Architect Dan Cox says.

"We've created a space that celebrates the organisation’s heritage of connection, delivering a sense of home and community within a modern, sustainable framework."

The move marks a clear break from the past. Gone is the traditional corporate tower in the city. In its place is a nine-storey, warehouse-inspired hub with a bustling ground-floor retail space and enough room for more than 3,000 staff.

The aim is simple: to bring people together in a setting that encourages collaboration, supports hybrid working and reflects the way Australia Post wants to operate in the future.

“This is a warm, open and inviting workplace, and attendance rates tell us it’s a place where people want to be. Great technology and great design are integral to that success,” says Michael McNamara, Executive General Manager, Enterprise Services at Australia Post.

Step inside and the mix of influences becomes clear. The building borrows the stripped-back functionality of a warehouse, with nods to the delivery process everywhere you look, from parcel-like meeting pods to open-plan spaces that keep operations in sight.

But it’s also softened with homely touches: greenery spilling through the interiors, terraces that invite people outside, and spaces designed to feel welcoming rather than corporate. The result is an environment that’s practical but also warm, giving employees a sense of belonging in their day-to-day work.

The design reflects more than aesthetics. Hassell worked closely with Australia Post to ensure the new centre captures the spirit of the organisation: its vast network of connections, the joy of receiving mail, and its deep association with the idea of home.

Inclusivity was also front and centre, with features designed to support neurodiverse employees and to make the workplace genuinely accessible to all.

Perhaps the most impressive element of the project is its commitment to sustainability. Rather than starting from scratch, Hassell placed circularity at the heart of the build. More than 90% of the materials from the original fit-out were reused or recycled.

Over 1,800 office chairs were refurbished, saving nearly 30,000 kilograms from landfill, and thousands of desks, ceiling tiles and other fittings were given a second life. It’s a level of environmental responsibility rarely seen in projects of this scale and one that sets a new benchmark for workplaces in Australia.

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