Pantex Roofing Systems won top honours in the Customer Services category at the 45th Annual HIA-CSR Queensland Housing Awards 2017.
Given by the Housing Industry Association (HIA), the award recognises key areas of Pantex Roofing System’s operational standards including Customer Service Policy, Communication, Research and Development, Customer Service Levels and Customer Satisfaction.
Established in 1985, Pantex Roofing Systems operates from a purpose-built facility in Narangba on the north side of Brisbane. Having invested strongly in the manufacturing sector in South-East Queensland, the company is able to service the region with daily deliveries to the Gold Coast, Brisbane, Ipswich and the Sunshine Coast.
Pantex Roofing Systems specialises in the manufacture and supply of roofing products, particularly roll-formed COLORBOND steel and ZINCALUME steel roof and wall cladding, insulated panelling, facia, guttering and flashings as well as TRUECORE steel roof battens and various roof construction accessories.
Scott Morcombe, Business Manager at Pantex Roofing Systems says their customers include professional roofing contractors who service major new home builders as well as re-roofing contractors and domestic and commercial builders. The company also supplies to the DIY segment and renovation businesses in the region.
According to Mr Morcombe, their commitment to providing the highest standards of customer service sets them apart. Their customers receive real time expert personalised service from every area of the business as well as technical support around specifications and quotes, quality production, customer service and delivery. Their mission statement ‘making life easier for roofers and builders’ drives their ‘let’s find a solution’ culture, an important aspect of this culture being the accuracy and speed of production and delivery for this time-sensitive sector.