The Océ Service and Support organisation provide value by helping ensure maximum printer uptime performance, which enables users to achieve their business goals. Océ’s service programme is backed by Océ’s award-winning field service, telephone support staff and factory trained technicians.
Customers’ investment in Océ’s equipment is rewarded by the company’s commitment to keep the equipment working at optimum performance levels on behalf of the customers.
To meet the customers’ expectations, Océ provide service and support of maximum order. Océ provide fast, expert, unobtrusive service that keeps equipment working for users. Océ call it as the ‘Océ Commitment’.
The ‘Océ Commitment’ includes:
- Preventative maintenance - Eliminating problems before they arise
- Fast response times – What is needed, when it is needed
- Océ specialists - Who are trained to see things from the customers’ perspective
- Océ's multi level approach - National and International help desk specialists
The customers can have peace of mind with Océ’s service and support for all their small format and wide format printing requirements.