The Fisher & Paykel Appliances customer care divison has recently been both the giver and recipient of a highly regarded awards.
The committed and experienced 24/7 customer service team hosted its annual awards event for its franchisees this month, just after winning an award for excellence in customer care at the Domestic & General's Total Quality & Excellence (TEQ) Award 2011.
The TEQ Awards are based on feedback from thousands of customers as well as an analysis of the complete kitchenware appliances repair process from the politeness of the initial call handling through to efficiency and courtesy of repair agents.
Tim Kirkup, General Manager of Fisher & Paykel's Customer Care says; "The whole F&P Customer Service team is proud and delighted to be winners of this award. We see it as a recognition of the hard work put in by everyone to provide first-class customer journey."
Now in its 10th year, Fisher & Paykel's own Customer Care Awards was held at gala event at the Gold Coast. Judged over the course of the year, the State of the Year and Franchisee of the Year Award recognise excellence in the areas of customer service, kitchenware appliances' technical ability, brand values, as well as self organisation and cooperation.
Western Australia won the State of the Year Award for the 4th time and the individual Franchisee of the Year was awarded to Forrestfield's Gary Woodgate.
Fisher & Paykel's customer care division now has 81 franchisees across Australia, and 13 apprentices learning the trade.