TZ Limited has partnered with leading storage and materials handling specialist Dexion to deliver state-of-the-art electronic parcel lockers that can provide customers with an alternative delivery channel and simplify online shopping.
While the Internet has revolutionised the way people purchase goods, customers are often left feeling frustrated and disappointed when it comes to the collection of these items. The lack of alternative and convenient delivery options, as well as the challenges of returns and services, can impact a customer’s online shopping experience.
Pioneered by smart device technology provider TZ, the A.D.A.M. Parcel Locker Network is the first fully automated end-to-end parcel locker network offering of its kind in Australia, with the interactive lockers providing customers a convenient, secure and cost effective way to collect their online orders.
Through partnerships with select e-merchants, e-commerce service providers and courier and logistics players, the TZ A.D.A.M. Parcel Locker Network will allow customers to have their parcels delivered to a convenient locker location of their choice. Customers are notified by email or SMS when their package is ready for collection. To guarantee absolute convenience, the lockers are accessible 24 hours a day, 7 days a week.
TZ approached storage solutions specialist Dexion in 2012 in search of a supply partner with specialist capabilities in manufacturing high volume metal systems. To ensure the effective development of the new parcel locker infrastructure, it was essential that the lockers be of high quality, extremely durable and capable of storing parcel items safely and securely.
The lockers needed to be designed to inspire customer confidence. Dexion therefore, incorporated both internal and external elements in the lockers to ensure robustness, safety and weather resistance. The lockers can also be configured to suit any space and are available in a range of sizes, ensuring complete versatility.
The A.D.A.M. Parcel Locker network is unique in that it benefits all stakeholders: Online retailers are able to enhance their customers’ experience with new delivery services; property partners enjoy increased foot traffic and the potential to leverage exposure through kiosk advertising; and finally, consumers have complete flexibility to choose where and when they collect their parcels, as well as how they return goods and access new services.
As the demand for parcel delivery services continues to grow in tandem with e-commerce, some of Australia’s well known retailers are starting to tap into the services provided by TZ and its partners. According to Dexion’s National Sales Manager, Michael Cumner, electronic parcel lockers offer Australian shoppers true flexibility. With six installations already completed at shopping centres, commercial office towers and service stations around the country, and another eighteen being installed soon, Cumner believes that interactive lockers are the way of the future.
He explains that parcel lockers provide a seamless end-to-end solution for the changing lifestyles of modern consumers from corporate, residential or community environments, giving shoppers the confidence they can access their deliveries when and where it suits them.
Cumner adds that the demand for interactive lockers is growing at a rapid rate, both locally and internationally. Dexion is supporting TZ with its smart parcel locker solutions for Singapore Post, Poste Italiane and Post Indonesia.
Dexion is also working closely with TZ to support the rollout of A.D.A.M. parcel lockers to new locker locations across the east coast of Australia.