The world is continually changing, and so is our business.

But one thing that will never change is our commitment to maintaining the highest ethical standards. Our reputation is one of our greatest assets.

Each of us here at Decor Systems has a responsibility to protect and nurture our reputation – everyday!

The Decor Systems team is a unique collection of cultures, experience, education and talents that make us a stronger, more innovative business.

Integrity underpins all that we do at Decor Systems. We align our actions with our words and deliver what we promise.

The quality of both our products and services reflects the heritage of Decor Systems. We are passionate about people, process, and product and service excellence. We are totally committed to serve our clients through innovation, ongoing improvement, an intense focus on the needs of the customer and a determination to meet those needs with a sense of urgency.

Thank you for taking the time to read this important document.

David Faulkes - Managing Director

We accept nothing but the best quality in our products and services

We are dedicated to quality and take personal pride in all products and services we provide. Our continuing success depends on exceeding the expectations of our customers and standing behind everything we do.

We focus on delivering the highest value to our customers, always with a sense of urgency

We are driven to meet the needs of our clients. We have built a reputation for excellence by listening to our market, understanding their needs and challenges, and delivering top quality systems and solutions that help them succeed. Our customers expect the best from Décor, and each of us must ensure that our individual decisions and actions contribute to a positive perception of the company and what it stands for.

We establish a work environment that supports excellence

Our working environment will promote personal achievement, continual learning and a feeling of self-worth. All employees have the right to express their opinion about how we can improve our performance. We actively listen, respond, encourage teamwork and make decisions based on facts.

We provide team members with opportunities to develop

We ask employees to give their best efforts, learn from both their successes and setbacks and pursue opportunities to improve their performance on their own initiative, as well as through continual learning.


We help each other succeed.

We are a team, sharing our unique talents to help those with whom we work, live and serve. The diverse thinking and decision making of our people strengthen our team.

We strive to see and understand the big picture. We know that by working together, we can produce better results than any of us can achieve alone.

We collaborate with key entities and organisations outside our own company

Our strength and longevity are due in no small part to our ability to sustain long term, mutually rewarding relationships with our customers, suppliers, service providers and others with whom we do business.

We listen, learn and innovate and continuously strengthen these relationships through trustworthy behaviour.

We seek strong relationships with our suppliers who enhance the value of our products and services through ongoing contact and communication throughout the entire lifecycle.

We look for suppliers who demonstrate strong values and ethical principles and who fully support our commitment to quality.

We protect the health and safety of others and ourselves

We strive to contribute to an environment in which all of our people can work safely and live healthy, productive lives, now and in the future.

We actively promote the health and safety of everyone with policies that help individuals protect themselves and their co-workers. We will always put safety first.

Our process – and how you will benefit

We have developed our production methods from over 30 years of working on building projects throughout the world. The use of CAD software and hi-tech equipment has been key to the development and understanding of the architectural and aesthetic concept associated with each project.

The whole team at Decor Systems is dedicated to continuously improving our products, engineering and manufacturing processes; this includes everything from procuring raw materials and CAD drawings to acoustic assessments and estimating.

Each employee is responsible for ensuring that all work done meets the highest of standards. Our commitment to quality ensures superb levels of customer service.

We attribute our high level of service and quality to many factors including:

  • Developing and maintaining strong relationships with our partners, clients, suppliers and employees alike.
  • Successfully managing growth and managing operations with a strong dedicated management team.
  • Constantly pursuing customer satisfaction.
  • Offering a working environment that allows our employees to be creative.
  • Investment in equipment and in our employees through research and development and training programmers.
  • Educating our employees in the business and encouraging personal growth within the company.
  • Upholding the utmost of values in honesty, trust and personal integrity.

Specialised Client Services

Key to a successful project is our commitment to ongoing communication with clients at all stages of the project.

These key disciplines include:

  • Architectural and Design support and assistance
  • Design Solutions
  • Estimating Support
  • Pre-Finishing
  • Project Management and Delivery
  • GoToMeeting Teleconferences

Architectural and Design Support and Assistance

We support our business partners with a range of technical advice and support services for architects, consultants, contractors and installers. We assist with the recommendations regarding materials, shapes, colours, finishes and dimension layout.

We also assist with the creation of design proposals, visualisations and installation drawings. Our service also covers for the training of installers to work on a building site if required.


Our estimating process looks at the entire proposed design, quality of product, programme, budget and aesthetic requirements.

Options are provided with value engineering through presentations involving alternative finishes for the client’s approval.

A range of finishes, materials, CAD drawings and techniques is submitted to the client that closely matches the selected design while keeping within the client’s budget.

Project Management – How we will work with you for a happy outcome!

Strong project management is a critical component of any construction project, but especially so in a custom wood ceiling. Our experienced and knowledgeable project managers excel at navigating the intricacies involved in a successful project.

Beyond placing the correct people in our project management positions, we have also surrounded them with plenty of support systems and personnel to make sure we can offer you the best customer service in our industry.

Directly assisting each of our Project Managers is a dedicated Project Coordinator. These highly organised communicators are the first point of contact for our customers and will ensure a timely and accurate flow of information throughout your project.

Design Solutions – Customising to suit the client all the way

Decor Systems is an Engineered-to-Order manufacturer. That means we are 100% custom. We don’t stock product; we don’t inventory panels. Everything we produce is to your specification, precisely.

To that end, we are excited to be involved as early as possible in your design process. Our Design Solutions Consultants can help you make knowledgeable decisions that will support your design intent while remaining technically viable. Whether you need design samples, architectural budgeting numbers or just some CAD details, we’re happy to help you along the way.


Our pre-finishing department excels at achieving the look you’re after. Our self-imposed high standards of finishing are a perfect way to bring out the natural beauty of the wood you select.

Whether you need an interior or exterior finish, fire rating or specific colour match, our finishes team has proven time and again to be able to deliver. From matching custom colour controls to staining to imitate specie or laminate as a value engineering strategy, we can help your finish meet your technical and aesthetic requirements.

GoToMeeting Teleconferences

Decor Systems has brought the traditional pre-construction meeting into the 21st century with our GoToMeeting teleconferences. For selected projects, it is the time and place to make sure all parties are engaged and knowledgeable about what needs to happen to keep your ceiling on track.

These teleconferences are a focused, efficient meeting between all the key stakeholders in the ceiling project. In just an hour, we can help all parties connect to engage just a few items critical to success — including schedule and the approvals process.

In this online meeting, we’ll be able to explain clearly the steps needed to achieve a delivery that is on spec, on time and on budget. We’ll walk through the various processes, and make sure we have the right strategy for your project.

We establish a work environment that supports excellence

Our employees expect our work environment to promote personal achievement, continual learning and a feeling of self-worth. Employees have the right to express their good-faith opinions about how we can improve our own performance and the performance of the company. We actively listen, respond, encourage teamwork and make decisions based on facts and data.

Environmental commitments – Working cohesively to give you a quality product and a cleaner planet

By specifying products from Decor Systems, you can be sure of working with a company that demonstrates a clear commitment to continually improving environmental performance.

We set high standards of environmental performance across all manufacturing processes and work closely with our supply chain to play our part in conserving the world’s natural forests.

In particular...

  • We meet and, where practical, exceed all legislative, regulatory and other requirements, which apply to our business and our environmental aspects.
  • We are FSC and GECA certified. FSC and GECA certified products are verified through the supply chain. The FSC label ensures that the forest products used are from responsibly harvested and verified sources. See our catalogue for more details on which items are FSC certified.
  • We promote an optimum and efficient use of resources and energy.
  • We are working to find better ways of reducing waste, while improving the recycling and reuse of waste that we generate.
  • We are committed to the prevention of pollution in all forms and are reducing air pollution. We ensure that effluent discharges are minimised and the possibilities of accidental water pollution are eliminated.
  • We aim to continually improve the environmental performance of the company by setting clear objectives and targets, and supporting programmers.
  • We are raising awareness and understanding of the company’s environmental policy and its implications to all persons who work for and on behalf of the company.
  • We encourage an open ongoing dialogue with those individuals or organisations that have a bona fide interest in the company’s activity and shall make available information on our environmental performance on a regular basis.