The Queensland Government is initiating steps to facilitate quicker resolution of contractual disputes between home owners and builders. Changes are being made at the Queensland Building and Construction Commission to make the building industry watchdog more customer-friendly and accessible.

Minister for Housing and Public Works, Tim Mander explains that a new early dispute resolution service would make the process far less stressful for builders and home owners.

According to Mr Martin, contract disputes can become very emotional given that the dispute is between families who are making the biggest investment of their lives, and builders whose livelihoods could be on the line. Such contractual disputes could, in the past drag on for months.

However, the revitalised service, which comes into effect on July 1, will significantly reduce the cost that disputes can place on consumers and contractors while also substantially reducing the time it takes to resolve them without taking legal recourse.

Mr Mander observed that the free service is part of the Government’s strong plan to grow construction and create a brighter future for the industry.

In addition to the early dispute resolution service, the Commission will now offer an internal review process to allow anyone dissatisfied with its decision to have it reviewed without the need to appeal to the Queensland Civil and Administrative Tribunal (QCAT). Customers will also be able to access information and advice from the Commission at any time of the day or night thanks to a new 24/7 call centre as well as an overhauled website that gives access to 100 per cent of information within three clicks.